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Know Your Legal Position Before Joining

Our Legal page sets out the terms that apply before you open your account, including eligibility, privacy, cookies, payment-record checks and account security.

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CONTACT ROUTES

Reach Us About Legal Changes

Legal questions need a clear path, not a generic inbox. Use the contact route that matches your request so we can trace the account, read the related record and reply with the…

Account terms help Ask us to explain a clause before you open your account, accept an update or continue access. We can clarify wording, effective dates and what happens if you do not agree with a change.
Privacy request desk Use this route to ask for access, correction or removal where the law allows it. We may request identity proof before changing records so the request cannot be made by another person.
Payment record support Contact us when a Touch 'n Go, GrabPay, Boost dan FPX record needs checking for legal or dispute reasons. Include the account name, transaction time and reference without sharing private login codes.
DATA DUTIES

How Your Legal Records Stay Managed

Our legal handling is built around traceable account actions. We keep records only for defined purposes such as security checks, dispute review, payment matching, fraud prevention and legal obligations.

Identity checks

We may ask for documents when account access, payment ownership or withdrawal authority needs confirmation. The check is limited to what is needed for the legal purpose and is handled through our support route.

Cookie use

Cookies help keep your session active, remember language choices and detect risky login patterns. You can adjust browser settings, though blocking some cookies may affect account access and verification steps.

Payment retention

Touch 'n Go, GrabPay, Boost dan FPX references may be kept with your wallet record for matching, dispute handling and audit needs. We do not ask for wallet passwords or banking PINs.

Account security

Login activity, device signals and failed access attempts may be recorded to protect the account. If activity looks unusual, we may pause certain actions until ownership is confirmed through support.

Record changes

You can ask us to correct account details that are wrong or outdated. Some records, such as transaction references or security logs, may need to stay unchanged for legal or dispute reasons.

Service messages

We may send notices about term changes, privacy matters, wallet checks or access restrictions. These messages are part of the account relationship and help you decide whether to continue using the service.

Legal Answers Before You Join

Read these answers before you open your account so the key legal points are clear from the start. They explain access, data handling, cookies, payment records and how to contact us when a term or privacy request needs attention.

They apply when you access the site, create an account, use the wallet or contact support about account matters. If you do not agree, do not continue the account process or use the service.

Access depends on local law and is available where local law permits. You are responsible for checking whether account access is allowed in your location before you join or continue using the service.

We may collect account details, login records, device signals, payment references, support messages and verification documents. These records help us manage security, disputes, wallet matching, legal requests and service notices.

Payment references may be linked to your account so deposits, withdrawals and disputes can be checked. We keep transaction details for account administration, security review and legal duties, not for public display.

Yes, you can ask us to correct details that are inaccurate or outdated. We may require identity proof first, and some security logs or transaction records may need to remain unchanged.

We may pause access while checking identity, payment ownership, unusual activity or a legal request. The pause helps prevent unauthorised changes until the right account holder is confirmed through support.

We post updated terms on this page and may send a service message when a change affects account use, privacy handling or wallet records. Continued access after the effective date means acceptance.

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